The challenge

Up to 110,000 items – that’s the number of returns an exclusive German online fashion shop has to process every day. An impressive number and a considerable amount of work too. In order to increase its efficiency and reduce costs, the company is considering

outsourcing returns management to a service provider. The product range is of high quality, so prudence and expertise are required when choosing a supplier. RizonX takes the reigns with success.

Our Solution

Tight project management across all project phases
Detailed calculation of the total costs (TCO) for a five-year period
Europe-wide screening of suitable service providers

Supervision of tendering procedures from preparation to contract conclusion
Process optimisation and redesign of existing warehouse capacities
Coordination and supervision of implementation and ramp-up

Benefits for the client

Total costs reduced by over 20%
Project completed after 11 months
Full adherence to timing and budget

First returns processing by service provider only eight months after the project started
Significantly improved process quality thanks to redesign
More satisfied consumers thanks to faster refunds

Our services in this project

Outsourcing

Create your own logistics capacities, outsource to external service providers or perhaps combine both? We can show you which solution is right for you.

Learn more

Ramp-up management

The ramp-up of all trades is a critical phase in any logistics project. We will ensure that everything runs smoothly and that you can quickly get back to doing what you do best.